Near Birthday Cake Disaster
Written on October 16, 2007 by Kevin.
We ordered a Shrek themed birthday cake for Rylan's second birthday because he has been really into Shrek as of late. We ordered this cake from Bashas about 2 weeks prior to the party. We wanted to make sure that they had plenty of time to get it all completed without any troubles.
A few days after we put in the order, my wife decided that it may be best that we get a 1/2 sheet cake rather than 1/4. We wanted to make sure that we had enough cake to feed the 26 people that we had initially invited. Everything was good to go. They confirmed everything including the Shrek kit that was necessary to make the cake.
Fast forward to the morning before the party. My wife received a call from Bashas telling her that they did not have the necessary Shrek kit needed for the cake. This was not acceptable. My wife had held the kit in her hands during her initial order placement. Did they really use it on someone else's cake after we basically reserved it? After my wife forcing them to look and look, it took them 3 times looking but they finally found the kit hidden away somewhere. We were back on track after confirming the rest of the order.
I stopped into Bashas that night to see if the cake was available to view and possibly take home. We wanted to make sure that everything was done right before the day of the party. The woman I spoke to was unable to find the order. You have got to be kidding me. After more arguing, we placed a second order in and confirmed everything once more. The second order was going to be used in the case that the other one had truly been lost and not just set aside by the morning baker.
The day of the party, we get there at 9am to pick up the cake. My wife is amazed to see a 1/4 sheet cake come out instead of the 1/2 sheet that we had confirmed so many times. Can anything else go wrong? My wife complained more and they reduced the price of the cake nearly in half. This was the least they could do. We left Bashas just glad we had a cake at all. We were prepared to get there and they didn't have a completed cake.
Overall, the cake tasted great. Visually, the baker did a pretty sloppy job and used oversized tips to pipe the frosting. We ended up having plenty of leftovers even with a 1/4 sheet because we had about half of the invited guest show up. Rylan was happy with it and that's all that really matters.
A few emails and a phone call later, my wife spoke to the store director at our local Bashas. He apologized for the issue and understood how important a birthday cake is to the birthday party. He offered us a $25 certificate towards our next cake which we will hold on for Kaitlyn's first birthday.